In the past, some OS X users needed to install a patch or run Safari in 32-bit mode in order to log into DTS. However, this is no longer the case. No additional software should be needed to log into DTS from your Mac.

With that said, some OS X users report that the DTS web site will not allow them to log in saying:

You have reached this page because you want to use DTS. Before DTS can be used, JRE 1.5+ must be installed and applet support must be configured in the web browsers.

In most cases, you simply need to wait on this page for the DBsign applet to load. Do not click on any links or navigate away from the page. The login process should continue after a brief wait.

If you are using OS X Lion, there are a few changes you should be aware of:

• Java is not installed by default on OS X Lion. You will need to download and install it from Apple. See this link.
• Native CAC/PIV support has been removed from OS X Lion. In order to use your CAC with OS X, you will need some thrid party software like Thursby's PKard for Mac.

If you have anymore questions regarding DBsign on your Mac, please contact us.

Yes.   DBsign Web Signer version 3.0 works on Windows Vista and WIndows 7 (earlier versions do not).   You can download it here.

We have seen a few issues in the past with the way that Windows handles a user's certificates in Internet Explorer's protected mode.   It may be necessary to add web sites using DBsign to IE's trusted sites list.

If you are still having problems, please contact our support team.

Yes.   We currently offer a cross-platform digital signature solution called the DBsign Universal Web Signer (UWS).

The UWS is a Java applet based solution that works on most operating systems and web browsers that support the Java plug-in.  This includes Mac OS X, Windows, and Linux.

Because of the nature of this product, there is no DBsign related software to install on your computer; all the necessary components are loaded at runtime and require no special permissions on the client computer.

Before you can utilize the UWS, the host application must implement it server side.  Many of our customers have already implemented the UWS, and more are currently planning the switch.

Some older versions of the DBsign Web Signer installer have exhibited this issue.

You can download the latest installer here.

If you are still having problems, please contact our support team.

Our support staff is ready to assist you with any question you might have.  Please contact us if you need additional assistance.